Okay. I am sorry, but I am officially sick to f*cing death of idiots calling in who are completely and utterly unprepared and/or have no idea what the f*ck they're actually calling in the first place.
Let me exemplify.

Me - "Welcome to Health Insurance Inc, how can I help you?

Stupid Customer - "Ummm, yeah, yeah so...ummm...I got like, like, ummm, like a fund thing, you know...ummm...with you like with cover and....I just need to , like....ummm....check stuff"

Me - "Okay. May I please start with your memebrship number sir?"

Stupid Customer - "I dont have it"

Me - "Okay, no problem. If I could please get your name, I can bring the policy up that way"

Stupid Customer - "Ummm, yeah, like, ummmm, my names um, its Rob"

*silence*

Me - "Okay. And your surname please?"

Stupid Customer - "Ummm, like, my last name's, like, like Smith"

Me - "Okay, thanks. How could I help you there today?"

Stupid Customer - "Yeah, so like, with my, like fund, ummmm....ummmm....what am I , like, ummm, you know...."

Me - "I'm sorry sir, no, I dont know what youre referring to?"

Stupid Customer - "Like with my, like...um....my fund, like the cover?"

Me - "You want to know what you're covered for sir?"

Stupid Customer - "Yeah! Yeah like, ummm, like what am I paying for and stuff?"

Me - "Okay, well, you have cover for quite a long list of services, was there a particular service you were wanting me to check for you sir?"

Stupid Customer - "Yeah, like, ummm, yeah, like, check my cover"

Me - "Okay sir, well, we can start with the hospital cover if you like?"

Stupid Customer - "Ummmm, yeah, yeah nar, like, ummm....like Im in like, ummm, a rush, so like, can you just, unmmm....just ummm, like  ummm, tell me what I got and sh*t?"

OH how I wish I could hang up on people like this. I really do. They make my brain want to committ suicide.